Columbus, Neb. - Nebraska Public Power District (NPPD) retail customers now have access to a new mobile app and web portal to pay bills and report outages, in addition to a new email notification system that will update them on outages to their service.
NPPD’s previous app, which launched in 2015, was removed from mobile app stores in February 2020, in preparation for the launch of the new app in March. The new app offers more in-depth features including online bill pay, access to outage information and high energy usage notifications.
“At a time when social distancing is so important, the new NPPD mobile app and web portal will provide a lot of convenient features for our retail customers from the comfort and safety of their homes,” says NPPD Vice-President and Retail General Manager Tim Arlt. “In addition, we think this new app will give our customers the best ability to control and monitor their energy usage year-round.”
Anyone currently using the old web portal will need to re-register on the new system, through either the new web portal or new mobile app. Both offer the same features, so customers can use whichever option they prefer. The old customer web portal will no longer accept payments, and outages can no longer be reported through the old app. If a customer is signed up for automatic payments, their payments will continue uninterrupted.
Additionally, residential retail customers will now receive email notifications if a planned or unplanned power outage occurs to their service as long as NPPD has their email on file. Customers will receive these notifications whether they use the new app and portal or not. This is a change from the old system, where all customers would receive a phone call if a planned outage was scheduled to occur. Phone calls will still be placed to residential customers with critical needs and non-residential customers.
“The change in our notification system is another advancement that has taken place as technology improves and people have more access to mobile and non-mobile devices that can receive emails,” noted Arlt. “This new system will allow us to get information to the end-use customer in a very timely fashion, whenever an outage occurs to their service.”
The new web portal can be accessed at https://onlineaccount.nppd.com/Portal/ and the app can be found on both the iOS and Android app stores by searching NPPD or Nebraska Public Power District. Customers with additional questions about the new app or email notification systems can contact NPPD’s Customer Care Center at 1-877-ASK-NPPD (1-877-275-6773).