English (United States)

Power Restoration Process

When a power outage happens, we first ensure public safety, then crews check the lines and begin repairs. We prioritize jobs that will restore electric service to the most people. We appreciate your caution, cooperation, and patience as we work to restore service as quickly and as safely as possible.

Numbered steps showing power restoration process

After a Storm

Utilities are most often affected by outages caused by downed tree limbs, high winds or other acts of Mother Nature. Restoration during these kinds of outages requires the utility to pinpoint the exact location of the damaged area on the grid so that the line or equipment can be taken out-of-service and fixed.

Typically, these kinds of outages are contained to smaller areas and many times the utility is able to serve the customer from an alternate source so power is not lost for a long period of time. Restoration by utilities in this sort of event includes rerouting the electricity through a backup feed, or bringing in a mobile generator, substation and/or transformer, until the repairs are made and the equipment is put back into service.

To find out who your local power provider is, view the Nebraska Town Index.

After a Blackout

Restoring power after a widespread blackout is much different than the process we follow to repair damage to the electrical grid caused by a storm or other physical hazards. In a blackout situation, the balance between generation and load is affected, causing the transmission grid to become unstable and collapse and customer load to be lost.

Restoring power from a blackout situation requires the successful initiation of a pre-planned sequence of events beginning with the firing of peaking units and hydro plants, which, in turn, prompt start-up of larger generating units, such as coal, nuclear and gas-fired power plants. This is a skillful and delicate process requiring system control operators to precisely match the amount of power and energy released on the transmission grid with the customer load being restored at the "end of the line." This process is carefully followed and repeated until all customers have power restored and the grid is stabilized.

What to do if your service line or weatherhead is damaged

Storms can cause damage to your home or business service connection. If the damaged equipment is your responsibility, contact a licensed electrician to make the necessary repairs. NPPD will work with the electrician to safely de-energize the service to accommodate repairs. All customer-owned equipment must be repaired before NPPD can safely restore power to your home.

View the graphic illustration where responsibility lies with a homeowner and the electric utility.

Homeowner Responsibility vs NPPD Responsibility

Trees on or near the overhead service drop to your home or business require trimming to a 3-foot radius or greater around the service drop. This may be completed by NPPD personnel or a qualified tree trimmer contracted by NPPD.

Homeowner Responsibility vs NPPD Responsibility