Our Facilities

There When You Need Us, Across the State

From call center representatives to power plant personnel, to the line technicians out in the field, we earn trust by delivering on our promise to be “Always there when you need us.”

"Always there," 24 hours-a-day, 7 days-a-week

Dedicated to enhancing the quality of life for Nebraskans, NPPD’s employees know the importance of outstanding service and high reliability.

Centralized Customer Care Center Building

Centralized Customer Care Center

Provides 24 hours per day, seven days a week, and after-hours call answering service for NPPD and partner utilities.

Nebraska map with circle showing location of Centralized Customer Care Center
Location:
Norfolk
Employs:
40
Billing Hours:
Monday thru Friday -- 6 a.m. to 8 p.m.
Saturday -- 8 a.m. to Noon
Outages:
24 x 7 for outages
Headquarters Building

NPPD Headquarters

Provides engineering, project management, finance and administrative support functions. Primary location of Board of Directors' meetings on second Thursday of each month, unless otherwise notified.

Nebraska map with circle showing location of NPPD headquarters
Location:
Columbus
Employs:
366

Delivering support when called upon

Restoring service when Mother Nature wreaks havoc is one way NPPD is “Always there when you need us.” Having the necessary equipment, vehicles and engineering resources at the ready saves time. Operations centers in York and Norfolk house various quantities of conductor, power poles, insulators, etc. needed for both routine maintenance operations and outages. The location of these facilities offers quick access and the personnel support needed to deliver reliable customer service.

York Operations Center Building

York Operations Center

Provides engineering, and construction support for NPPD's transmission and distribution crews, telecommunications, and transportation operations, including fleet, equipment and inventory supply.

Nebraska map with circle showing location of York Operations Center
Location:
York
Employs:
125
Norfolk Operations Center Building

Norfolk Operations Center

42,000 sq. ft. for vehicle and equipment storage and 45,000 sq. ft. for work space to house operations and customer service. This facility was designed and built to meet Leadership In Energy and Environmental Design (LEED) Gold certification standards.

Nebraska map with circle showing location of Norfolk Operations Center
Location:
Norfolk
Employs:
68

Delivering energy instantaneously

Operators at NPPD’s control centers monitor the flow of electricity within the state’s electric system through electronic devices located at the generating plants, substations and power lines. The control centers can relay messages to power plants to either increase or decrease their generation, thereby matching the amount of electricity needed at any given moment to the most economical generation source available.

In addition to controlling generation, the control centers scan the electric system every two seconds to ensure that electricity has a reliable path from the generating stations to the customers. For example, if a line would malfunction because of a storm, operators would immediately reroute power to the destination. Our control centers enable us to deliver around-the-clock, reliable power to our customers.

Transmission Control Center Building

Transmission Control Center

Employs:
64
Provides:
State-of-the-art grid system enables NPPD to deliver continuous, reliable electricity to its statewide customers.
Operations:
Facility is a 24-hour, 7-days-a-week operation to monitor and control flow of electricity within NPPD's transmission system.
Distribution Control Center Building

Distribution Control Center

Employs:
24
Provides:
State-of-the-art grid system enables NPPD to deliver continuous, reliable electricity to its end-use customers.
Operations:
Facility is a 24-hour, 7-days-a-week operation to monitor and control flow of electricity within NPPD's distribution system.

Far more than a drop in a bucket

NPPD operates an intricate network of irrigation canals, dams and reservoirs along a 150-mile stretch of the Nebraska Platte River System. This water system delivers supplemental irrigation to more than 75,000 acres in central Nebraska, adding millions of dollars annually to the value of crops in the Platte Valley.

The system also stores and delivers water to hydroelectric plants and Gerald Gentleman Station, the largest coal-fired electric power generation facility in Nebraska.

Our Water Systems

Map showing our water systems

Our Energy Resources