Customer Service Fees

Connect Charge

  • $25  Future Day Requests (non-refundable)
    applicable to new account, move, or transfer

  • $60  Same Day Requests (non-refundable)
    applicable to new account, move, or transfer
For more detailed information, see our Fees for Service.

Late Payment

  • $15 or 3% (whichever is greater) applicable when payment is received after due date
For more detailed information, see our Fees for Service.

Collection Fee

  • $60  if we come to disconnect and bill is paid on premises
For more detailed information, see our Fees for Service.

Reconnect Service after Non-Payment of Bill

  • $75 during normal business hours

  • $165 after normal business hours, weekends, or holidays
For more detailed information, see our Fees for Service.

After Hours Service

  • $185 minimum after normal business hours, weekends, or holidays
For more detailed information, see our Fees for Service.

Landlords

Options for landlords when a tenant requests disconnection of service:

  • $5 - service automatically read into Landlord's name
    Notification will be received when the Landlord receives the bill for service.

  • $10 - service automatically read into Landlord's name
    Notification will be made by phone, mail or email within 48 hours of change in service.

  • $25 - NPPD will attempt to notify Landlord prior to any change within 24 hours
    Landlord will have the option to have the service read into their name and be charged the $25 fee or choose to have the service disconnected at no charge to the Landlord.
    If NPPD is unable to contact the Landlord, a letter will be sent informing of change in service.

  • $0 - NPPD will disconnect meter
    No notification to the Landlord of the change in service.
For more detailed information, see our Fees for Service.