Customer Service Fees

Connect Charge

  • $15 (non-refundable)
    applicable to new account, move, or transfer
For more detailed information, see our Fees for Service.

Late Payment

  • $15 or 3% (whichever is greater) applicable when payment is received after due date
For more detailed information, see our Fees for Service.

Collection Fee

  • $65  if we come to disconnect and bill is paid on premises
For more detailed information, see our Fees for Service.

Reconnect Service after Non-Payment of Bill

  • $30 
For more detailed information, see our Fees for Service.

Deposits

  • Residential Customers – A $225 deposit is required for residential service unless you meet one of the following conditions:
  • ~You are a current customer with a satisfactory payment record.
  • ~You supply us with a current, written credit reference letter from any U.S. utility indicating a satisfactory payment history. Credit reference letters must appear on the utility’s letterhead and include service provided for the past 12 months.
  • ~You own the residence in which you are requesting service.
  • Non-Residential Customers – A deposit is equal to two times the highest estimated monthly bill, but not less than $225. A surety bond , irrevocable letter of credit, acceptable Dunn & Bradstreet rating and/or audited financial statement may be accepted in lieu of a deposit.
For more detailed information, see our Service Rules and Regulations.

Landlords

Options for landlords when a tenant requests disconnection of service:

  • $5 - service automatically read into Landlord's name
    Notification will be received when the Landlord receives the bill for service.

  • $10 - service automatically read into Landlord's name
    Notification will be made by phone, mail or email within 48 hours of change in service.

  • $15 - NPPD will attempt to notify Landlord prior to any change within 24 hours
    Landlord will have the option to have the service read into their name and be charged the $25 fee or choose to have the service disconnected at no charge to the Landlord.
    If NPPD is unable to contact the Landlord, a letter will be sent informing of change in service.

  • $0 - NPPD will disconnect meter
    No notification to the Landlord of the change in service.
For more detailed information, see our Landlord Agreement, Landlord Notification, and Fees for Service.