News Releases

NPPD customers in Scottsbluff targeted in latest scam

March 21, 2019

Scottsbluff, Neb. – In the wake of the recent winter storm, Nebraska Public Power District has seen an uptick in scam calls being reported in the Scottsbluff area.

Customers in the Scottsbluff area have reported receiving calls from scammers posing as representatives of NPPD, and demanding payment.

“Unfortunately, this is the type of scam that impacts many communities every year.” said NPPD Retail General Manager Tim Arlt. “Anyone who receives such a call should not let their guard down and should contact our team and law enforcement immediately. Protecting our customers is a top priority.”

The recent number of scam calls have been targeting mostly businesses in the Scottsbluff area, but could target local residents as well.

These predatory individuals state the bill must be paid immediately or the power will be shutoff and will recommend several methods of payment. Sometimes the scammer’s caller-identification is falsified so it appears to originate from the utility company, a practice known as ‘spoofing’.

To help customers be wary of such scams, NPPD offers the following tips and suggestions:

·       NPPD, as a business practice, does not call to ask customers for a credit card number.

·       NPPD does not demand payment with a pre-paid card.

·       Any customer receiving such a call should not attempt to make payment over the phone using a credit or debit card.

·       Write down the call back number or consider asking where the caller is located.

·       Contact law enforcement.

·       Let NPPD’s Centralized Customer Care Center at 1-877-ASK-NPPD (877-275-6773) know about the call.

·       If served electrically by a rural public power district or municipality, customers should contact that organization before providing any type of payment.

 An informational video concerning scam calls is currently available at www.youtube.com/watch?v=azpRmjS0hT8.