English (United States)
When you think of powering homes and businesses across Nebraska, you probably think of transmission lines, generation facilities and lineworkers. But behind every flipped switch and glowing lightbulb is a team of often-unsung heroes at Nebraska Public Power District (NPPD) helping to make it all possible: our much-valued customer service representatives.
These professionals don’t just answer questions and solve problems. They truly embody NPPD’s mission to safely generate and deliver reliable, low-cost, sustainable energy. Their role is not only about providing support, but also about building trust, fostering connection, and representing the heart of public power: the people we serve.
Most customer service roles are defined by scripts and metrics. At NPPD, it’s defined in the very name of the department: The Centralized Customer Care Center. These teammates care because they live in the very communities they serve. When a customer calls with a billing question or a new service request, they’re speaking to a fellow Nebraskan. It’s not just a call—it’s a neighbor helping a neighbor.
This local connection transforms the nature of the job. At NPPD, customer service representatives are part of a mission-driven organization that views energy as more than a commodity. It’s a lifeline, especially in rural areas that depend on reliable power for farms, families, schools and businesses, large and small.
Customer service at NPPD isn’t transactional, it’s meaningful. Our customer service representatives serve as the first line of contact for customers navigating everything from them understanding their bill to providing energy efficiency tips. They provide calm during a storm, clarity amid confusion, and compassion when things go wrong. In fact, over the 25 years the care center has existed, they have taken an astounding 5 million calls (and counting), answering NPPD’s call to put customers first.
This level of care wouldn’t be possible without a blend of high-tech tools and human-centered service. Our investments in modern customer service technologies like virtual lobbies, online portals, outage maps and paperless billing, for example, are complemented by real people who can answer all sorts of questions and offer genuine support.
This is all by design. Our customer service model is built on the belief that technology should enhance and not replace human connection. In fact, NPPD actively seeks individuals who are empathetic, solution-oriented and passionate about helping others. We seek people who value the simple act of listening as much as solving.
For those who love building relationships, problem-solving and making a difference, working as a customer service representative at NPPD doesn’t have to be solely a 9 to 5 – it can be a long-term career path. Many NPPD employees have proudly built decades-long careers thanks to a culture that encourages growth, rewards initiative and promotes from within.
With more than 2,000 teammates statewide, NPPD offers opportunities in communities large and small, including Norfolk, a scenic and vibrant city in northeastern Nebraska where several customer service positions are currently open. With its strong sense of community, family-friendly environment, and close proximity to Lincoln and Omaha, Norfolk offers the perfect blend of small-town charm and access to urban amenities.
And the benefits? Competitive salaries, a 2:1 401(k) match, inclusive policies, and a values-driven culture that places people over profit. NPPD is deeply committed to diversity, inclusion and belonging, and we welcome professionals of all backgrounds, identities and experiences.
There’s a term you’ll hear often across the state: Nebraskan values. It speaks to a way of life rooted in hard work, neighborliness and integrity. At NPPD, those values are woven into every interaction, every call and every teammate’s approach to service. It’s about showing up, doing your best, and being there when it matters most.
For those seeking meaningful work in an environment that prioritizes both innovation and compassion, NPPD is more than a utility. It’s a place to grow, serve and belong.
Explore current career opportunities at nppd.com/careers.
Nebraska Public Power District. Powering your everyday. Empowering your career.
