COVID-19

Electricity is essential to powering our lives and staying connected, now more than ever. We are working diligently to protect our employees, so we can continue to safely deliver reliable, affordable power to our customers. And, we will continue to support our customers through these challenging times.

Supporting our Customers

We realize many of our customers are facing challenges right now. For this reason, we have made the following changes.

  • We suspended all disconnections for non-payment as of March 20th
  • We are waiving all late payment charges effective April 13th

We encourage customers to continue to pay what they can and to reach out to our Customer Contact Specialists at 1-877-ASK-NPPD (275-6773) to make payment arrangements. We do not want anyone to get too far behind because it will only make it more challenging to catch up when we resume our normal processes.

Hand holding mobile phone

Ways to Pay

Based on recommendations by the Centers for Disease Control and Prevention (CDC), we suspended walk-in traffic at all customer service centers on March 19th, until further notice. For customers who usually pay their utility bills at NPPD facilities, we recommend the following payment methods.

  • Online at nppd.com
  • Download and use our new NPPD on the Go! app available in the App Store or Google Play
  • Call us at 1-877-ASK-NPPD (275-6773). You will need your NPPD account number or phone number, your 4-digit PIN (Personal Identification Number) and card or bank information
  • Mail a check, money order or cashier’s check along with your payment stub to NPPD
Couple looking concerned when reviewing bills

Financial Assistance

Residential Customers
Low Income Home Energy Assistance Program (LIHEAP) provides financial assistance to low-income households to offset heating and cooling costs and assists with immediate home energy needs. To apply for energy assistance, call ACCESSNebraska at 402-595-1258 or 800-383-4278, or apply online.

Business Customers
Businesses are not immune to the hardships caused by COVID-19. Helping businesses in our communities get through these unprecedented times is a top priority for NPPD. If you are struggling to meet utility expenses, call 1-877-ASK-NPPD (275-6773) to arrange a customized payment plan and get connected with additional resources. 

Scam Alert

Scams

Sadly, times of stress or crisis often bring out scammers looking to take advantage of utility customers. You may receive a phone call from somebody claiming to represent NPPD demanding immediate payment. Hang up and call us directly at 1-877-ASK-NPPD (275-6773) if you have any questions about your account or your service.

Learn how to recognize and prevent scams

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Energy Efficiency

The summer months are quickly approaching. With social distancing and working from home now the new normal, customers may experience an increase in their electric usage as they try to cool their homes. Here are some low or no-cost energy saving tips that can assist customers in keeping their energy usage lower in these tough times.

Click to view energy saving tips