Norfolk Operations Center


The Norfolk Operation Center, completed in 2010, was constructed to enhance customer service and gain operational efficiencies.

The facility consolidates four separate locations into one:

  • Customer service and billing office (Fourth and Madison)
  • Distribution facility (Eighth and Madison)
  • Transmission facility (Omaha Avenue)
  • Northwestern Street pole yard

The Norfolk Operations Center building and storage yard is located on the southeast edge of the city, just north of Omaha Avenue, between Pine St. and Chestnut St., west of and adjacent to NPPD’s existing Centralized Customer Care Center.

The building provides approximately 42,000 square feet for vehicle and equipment storage and 45,000 square feet for administration/office space (operations, clerical and customer service). That translates to room for 93 employees and 50 vehicles, trailers and other related equipment.

NPPD’s new facility also incorporates green or sustainable construction, operation and maintenance features. To facilitate the process and certify that the Norfolk Operations Center will be a “green building,” NPPD designed and constructed it to meet Leadership in Energy and Environmental Design (LEED) criteria. LEED is a third-party certification program, and the nationally accepted benchmark for design, construction, and operation of high performance green buildings.

In addition to attaining LEED certification, NPPD’s Norfolk Operations Center highlights renewable energy generation and public education. Three small wind-powered generators and a small photovoltaic array (electric energy from sunlight) serve as onsite public demonstration displays, along with an energy education exhibit housed in the new facility. Stations to “refuel” future NPPD plug-in vehicles will also be developed.