Norfolk area NPPD customers could be target of bill scam

October 10, 2018

Norfolk, Neb. –Nebraska Public Power District is asking customers to be wary of scammers attempting to exploit customers, after recent reports from multiple communities.

Customers in the Norfolk area have reported receiving calls from scammers posing as representatives of NPPD. This scam has not only impacted NPPD customers in northeast Nebraska, but in the western portion of the state as well.

“We received reports of a similar scam taking place in Chadron just four days ago. Unfortunately, a scam that impacts many communities every year has hit two of our communities within a week span,” said NPPD Retail General Manager Tim Arlt. “Anyone who receives such a call should not let their guard down and should contact our team immediately. Protecting our customers is a top priority”

These predatory individuals state the bill must be paid immediately or the power will be shut off. Sometimes the scammer’s caller-identification is falsified so it appears to originate from the utility company, a practice known as ‘spoofing’.

To help customers be wary of such scams, NPPD offers the following tips and suggestions:

  • NPPD, as a business practice, does not call to ask customers for a credit card number.
  • NPPD does not demand payment with a pre-paid card.
  • Any customer receiving such a call should not attempt to make payment over the phone.
  • Write down the call back number or consider asking where the caller is located.
  • Contact law enforcement.
  • Let NPPD’s Centralized Customer Care Center at 1-877-ASK-NPPD (877-275-6773) know about the call.
  • If served electrically by a rural public power district or municipality, customers should contact that organization before providing any type of payment.

An informational video concerning scam calls is currently available at www.youtube.com/watch?v=azpRmjS0hT8.

 

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