Safety comes first

January 16, 2017

NPPD customers are encouraged to call before traveling to offices

Columbus, Neb. – The recent “Jupiter” ice storm blanketed the southern and eastern portions of Nebraska Monday morning, with ice making walking and travel in some communities difficult.

NPPD requests customers call 1-877-ASK-NPPD on Tuesday to address any electric services they may need. NPPD also encourages customers to use events like this to sign up for NPPD’s mobile app, so as to report power outages, stay up to date on estimated outage restoration times, pay online, or investigate other payment options, such as electronic bill pay, for convenience.

“We know a few of our customers still deliver their bills in person,” said Customer Care Business Manage Robyn Tweedy, “but in some areas, even salting the sidewalks did not melt the ice today. The rain washed the salt away and the ice remained, leaving us concerned for our customers’ safety. These conditions could continue through tomorrow, as well.”

The ice storm did not impact NPPD locations on the west or northern parts of the state, but NPPD will continue to assess the storm throughout today before making a determination on office openings tomorrow.

“NPPD takes the safety of its customers and its employees very seriously,” said Tweedy. “It’s best if our customers contact us first when the weather is bad before venturing out in poor weather conditions.”

NPPD Customers and non-customers can download the free app by accessing either the App Store (for Apple users) or Google Play (for Android users). Follow these steps to download: Search for NPPD app using key search terms such as “NPPD,” “NPPD Outages,” “Nebraska Public Power,” or “Nebraska Public Power Outages.” Select the app with the NPPD logo. Follow instructions for installation by tapping an “Install” button. Once the download is complete, the app will appear on the device.  Be sure to register your account and turn ‘Alerts’ on so you have up to date information on outages.

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