National industry organization recognizes NPPD for customer service

May 9, 2017

Columbus, Neb. –  On May 8, the American Public Power Association recognized Nebraska Public Power District for its reliable and safe electric service to customers and designated the statewide utility as a Reliable Public Power Provider (RP3)®.

The RP3 designation, which lasts for three years, recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development and system improvement. Criteria include sound business practices and a utility-wide commitment to safe and reliable delivery of electricity. There are more than 2,000 community owned electric utilities in the United States, yet only approximately 220 public power utilities hold the RP3 designation.

“We’re honored to be recognized at the national level as a Reliable Public Power Provider,” said NPPD General Manager of Retail Tim Arlt. “Our team works hard to provide reliable service and RP3 recognizes our commitment to serving our customers and communities.”

NPPD serves more than 91,000 Nebraskans in 80 different communities across the state. Recent initiatives by NPPD’s retail division include community solar projects in Scottsbluff, Venango and Kearney, and LED street lighting upgrades in Plattsmouth and Aurora. The utility has also not had an electric rate increase for retail customers in four years.

“We are always seeking better ways to serve customers without impacting their pocketbooks,” said Arlt.

Utilities that have earned an RP3 designation demonstrate public power’s emphasis on achieving leading practices and providing a high level of service to communities. APPA has offered the RP3 designation for 12 years.

NPPD received the recognition by the chair of the APPA’s RP3 Review Panel David Lynch during the Association’s annual Engineering & Operations Technical Conference held in San Antonio, Texas. Lynch is Assistant Director of Utility Operations at Marquette Board of Light and Power, Michigan.

APPA is the voice of not-for-profit, community-owned utilities that power 49 million people in 2,000 towns and cities nationwide. It advocates and advises on electricity policy, technology, trends, training, and operations.

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