Columbus, Neb. –There have been an increased number of phone scam incidents reported this week to the Nebraska Public Power District by NPPD customers. Incidents in the Ogallala area have prompted NPPD to advise all customers to be wary of suspicious calls.
Customers have reported receiving scam calls from individuals stating that they are with ‘the electric utility’ and they are collecting for a past due amount on an electric bill. They state the bill must be paid immediately or the power will be shut off. Sometimes the scammer’s caller-identification is falsified so it appears to originate from the utility company, a practice known as ‘spoofing’.
To help customers be wary of such scams, NPPD offers the following tips and suggestions:
- NPPD, as a business practice, does not call to ask customers for a credit card number.
- NPPD does not demand payment with a pre-paid card.
- Any customer receiving such a call should not attempt to make payment over the phone.
- Write down the call back number or consider asking where the caller is located.
- Contact law enforcement.
- Let NPPD’s Centralized Customer Care Center at 1-877-ASK-NPPD (877-275-6773) know about the call.
- If served electrically by a rural public power district or municipality, customers should contact that organization before providing any type of payment.