Flood Facts and Information

NPPD’s Ogallala office will be re-open at its as normal location at 202 Spruce Street beginning Monday, Sept. 23 at 7am ( MT).

The temporary office at the Ogallala city hall office will be staffed with one specialist throughout the business day Friday, while equipment and restoration of the Ogallala office returns to normal. The customer service entrance gates will continue to be locked throughout the weekend as the sand barricades will be removed. The drop box will continue to be at the city offices until Monday.

Anticipated flooding along the South Platte River may create flooding conditions in several Nebraska communities served by NPPD. One of the main dangers from flood conditions is electrical hazards, which many times are not readily visible. Water and electricity don’t mix!

In the event of flooding in the communities we serve, NPPD will turn off electrical power to a home or business at the request of a customer. Call NPPD’s Customer Care Center at 877-275-6773 (877-ASK-NPPD), or your local public power provider, to have the meter disconnected. If you notice flood waters approaching electrical poles or facilities you may also call to notify us. Please be aware, power may be turned off due to safety concerns at the request of local authorities when flood waters threaten a community.

To Request an Electric Service Disconnect or Reconnect

  • To request a disconnect or reconnect, call NPPD’s Customer Care Center at 1-877-275-6773.
  • To ensure public safety, if a customer requests we disconnect their power due to flooding, and our crews are able to get to the residence and they are the only residence impacted, we will disconnect the power.
  • Reconnections will only occur when an approval is received from the proper authorities who preside over the area.

Installing a Portable (Emergency) Generator

Anyone planning to install a generator should, for safety reasons, let their local electric utility know of the installation and have a qualified electrician do the work.

Call Before you Dig

Please contact the Digger’s Hotline, to learn the location of buried cables prior to digging up any ground.

Important – Electrical Safety Tips

Electrical equipment and wiring that has been exposed to water through flooding may be dangerous if re-energized without proper evaluation and recondition or replacement by qualified persons.

In the event of flooding, homeowners should stay clear of basements where floodwater has covered electrical outlets, extension cords, or powerbars. This floodwater could be energized. Contact your local electric utility to disconnect power to your home prior to entering these areas to start clean-up.

Other important safety tips during flooding include:

  • Be alert for low-hanging wires, submerged transformers or utility boxes.
  • Stay away from downed power lines. Report them immediately to NPPD or your local utility.
  • Do not attempt to disconnect your own power. NPPD will turn off electrical power to a home or business at the property owner’s request.
  • Contact NPPD or your local utility if it appears your home’s main electrical box or meter will be covered with water.
  • Never step into a flooded basement or room if water may be in contact with electrical outlets, appliances or cords.
  • Do not attempt to turn off power at your home’s breaker box if you must stand in water to do so. Contact NPPD or your local utility immediately.

Downed Power Line

If you are outside your home or in an automobile and you happen to encounter a downed power line, STAY AWAY. All downed power lines should be treated as if they were still carrying power. If in your car and a power line has fallen on it, STAY IN THE CAR until power company personnel arrive on the scene. If remaining in the car is not an option (fire or other unsafe conditions), JUMP clear of the vehicle and SHUFFLE away keeping your feet together.

View more electrical safety precautions (Spanish version) and what precautions you can take before, during and after a flood.

Outage Map

To Report an Outage:

If you are without electricity in normal weather, check your circuit breakers or fuses. During a storm or flood, several people in your area also may be without power. When you call NPPD to report an outage, give your name, address and nature of the problem. It helps us to know if the power is just off in your house or whether the entire neighborhood is without power. NPPD provides 24-hour support for our customers. If you have an outage and get your electric bill from NPPD, call us at (toll free): 1-877-ASK-NPPD (275-6773).

If your power supplier is a utility other than NPPD, check with your local power provider. To find out who your local power provider is, view the Nebraska Town Index.