Account Information:

• What payment options are available to pay my bill?
  NPPD offers a wide variety of options to pay your bill. The following options are available: online bill pay, credit card, automatic bank payment, and customer service centers. For more information regarding these options, view: http://www.nppd.com/My_Account/Additional_Files/paying.asp.

• How do I register for a userid/password to access my account, view my account information, pay my bill online, etc?
  Online bill pay is available 24 hours a day, 7 days a week for your convenience. For first time visitors, click on the Register button on the left hand side. You will need your last name (as it appears on your bill) and your account number (found in the upper right hand corner of your bill).
  
  If you need assistance registering for an account, please contact Nebraska Public Power District at 1-877-ASK- NPPD (1-877-275-6773).

• I forgot my userid/password.
  If you forgot your userid/password, just click the Register button to create a new account.

• Can I change my password?
  Yes, access the online bill pay feature and click on the Reset Password button on the left hand side of the screen.

• Is my information secure?
  Yes, NPPD established a "secure session" by encryption using Secure Socket Layer (SSL). For more information, view our Privacy Policy.

 

Power Outage:

• Who do I call to report an outage?
  If NPPD is your service provider and you have an outage, call 1-877-ASK-NPPD (275-6773). Please provide your name, address and nature of the problem. It is beneficial to know if the power is off in your house only or whether the entire neighborhood is without power. NPPD provides 24-hour support for our customers.

• I am without power in normal weather. What steps do I take?
  If you are without electricity in normal weather, check your circuit breakers or fuses. If there isn't a problem with your circuit breakers or fuses, call 1-877-ASK-NPPD (275-6773). NPPD provides 24-hour support for customers.

• There is a downed power line over the street, what do I do?
  Assume that all power lines are live and dangerous. Do not drive over a downed power line. If you discover a downed power line, avoid contact and call 1-877-ASK-NPPD (275-6773). NPPD provides 24-hour support for customers.

Irrigation:

• Why do I have to pay a fixed fee for my irrigation well?
  There are fixed costs associated with irrigation service that do not depend on the amount of energy that is used. These include meter, service drop, transformers, a portion of the primary line as well as meter reading and billing costs. NPPD incurred the costs associated with the first four items when service was originally provided to the customer. The cost recovery is built into the rate over the life of the facilities, so even if they are not utilized for a year or two, NPPD must recover these costs.

• My irrigation well will not start; will you send your service man out?
  If NPPD is your service provider, and you have an outage, call 1-877-ASK-NPPD (275-6773). Please provide your name and your account or meter number. Before issuing an outage ticket, to determine the nature of the problem, NPPD will ask questions such as: Have you checked the fuses in your pump panel? Can you tell if the transformer fuses are blown? Do you have load control? Is the red light on?

• Why do I have to sign up for load control by April 15th?
  NPPD needs to know its entire controllable load prior to the start of the irrigation season. This enables NPPD to group by the number of control days selected and have all control devices installed prior to the start of Irrigation Season.

• Why did my kW demand go up when I have the same HP motor?
  Sometimes late in the irrigation season the water table drops. This causes the well to work harder to pump the water to the surface, which increases kWh and kW demand.

• Can I get my bill split and sent to different addresses?
  No, you will have to settle that with the landlord, family member, business partner, etc.

• Why do I have a demand meter?
  It is the most accurate way to determine the size of your motor. With a demand meter you are only billed for the actual demand your well uses not the nameplate of the motor.

• Can I change my irrigation rate during the summer?
  You can change from Irrig2 or Irrig3 to Irrig1 at any time, but there will be a $50 conversion fee and all usage will be re-billed from the beginning of the season at the Irrig1 rate.

Services:

• My trees are growing into the power lines. Who do I contact for trimming?
  To report trees growing into power lines, please fill out and submit a service request form.  For urgent requests, please call 1-877-ASK-NPPD (275-6773).

• I am moving at the end of this month. How do I disconnect my service and transfer it to my new location?
  To transfer your service to a new location, please fill out and submit a Service Request form. For urgent requests, please call 1-877-ASK-NPPD (275-6773).