New service options, cost cuts, and process efficiencies are responsible
Columbus, Neb.- Retail electric customers of Nebraska Public Power District received good news today.
In 2016 there will be no overall retail rate increase for residential and business customers of the District. NPPD’s Board of Directors approved the 2016 Retail Rate Schedule which did not include any overall retail rate increase, marking the third year in a row rates have not increased. Customer usage can vary which determines the amount due, but there will be no rate change for customers as a whole.
NPPD management had briefed the Board earlier this year that there would be no need for a retail rate increase.
NPPD’s retail customers reside in 80 communities throughout the state and include communities as far west as Scottsbluff and as far east as Barada. Approximately 89,000 customers are served by NPPD at retail.
Retail General Manager Tim Arlt noted that retail community leaders have been aware since mid-year that no rate increase was expected next year. Arlt pointed out three key reasons for not raising rates: effective cost control by utility staff, sustainable cost-cutting measures, and optimal use of staff and processes to create efficiencies.
“NPPD employees are committed to finding and implementing long-term cost cutting measures, while not impacting service or reliability or jeopardizing safety for customers or themselves,” Arlt said.
Staff have improved customer service by offering paperless billing where a monthly statement is delivered electronically rather than printed and mailed. There is less cost to NPPD and more convenience to the customer.
“Our new mobile app has also been a popular customer service offering,” he added. “There are many self-service options available, including paying one’s bill by smart phone and reporting of outages.”
A complete list of NPPD retail communities is available at www.nppd.com.