NPPD moving downtown customer service office

June 5, 2013

York, Neb. – Starting Monday, July 1, 2013, Nebraska Public Power District will begin serving customers from its York Operations Center (YOC) located at West Highway 34. NPPD’s downtown customer service office at 100 East 4th Street (City of York office) currently has one employee who will relocate to the front lobby of the YOC.

“We believe combining our downtown and Highway 34 facilities will help us improve efficiencies and reduce costs without reducing overall customer service,” said NPPD Account Manager Craig Vincent.

For customer convenience, NPPD and the City of York Water Department will continue its partnership by accepting payments on behalf of each other with the presence of a payment stub and exact payment amount.

In addition to the current downtown drop-box location, NPPD will designate a new customer parking area at its Operations Center along with a convenient drive-through drop-box payment lane. Both the City of York Water Department and NPPD’s payments may be submitted to either drop-box for payment or either the City’s or NPPD’s customer service desk.

“NPPD offers customers a number of convenient bill paying options,” said Vincent. “This change gives our walk-in customers the ability to continue to receive the same reliable service, just in a different location.”

Other convenient bill paying methods include:

  • Mail your check or money order in the pre-addressed envelope (included with your bill) and payment stub to NPPD’s payment processing center.
  • Set up a recurring bank draft, free of charge.
  • Enroll in NPPD’s online bill pay system using your checking or savings account, free of charge.
  • Pay by phone or submit a one-time payment on-line with a credit or debit card. (Customers are charged a convenience fee with this method due to use of a third party bill pay service provider).

For questions, contact NPPD toll-free, 24 hours a day, seven days a week by calling 1-877-275-6773. You may also access www.nppd.com or find us on Facebook and Twitter.