Columbus, Neb. – Citing a strategic goal focused on customer service, Nebraska Public Power District President and CEO Pat Pope announced NPPD System Control Manager Tim Arlt will take charge of the utility’s retail division beginning March 16.
“NPPD’s new strategic plan set a goal to ‘operate our retail business unit in a manner that builds trust and collaboration and provides transparency to NPPD’s wholesale and retail end-use customers,’” said Pope. “Tim demonstrates these values and has the operational experience to identify and implement the business efficiencies our retail customers need from us as their electricity provider.”
Bringing more than 30 years in the power industry to the position, Arlt will be responsible for managing the day-to-day needs of the utility’s retail business unit. As one of the state’s largest generating utilities, NPPD produces power for 52 municipalities and 25 other utilities (public power districts or cooperatives) throughout the state that account for approximately 47 percent of the utility’s revenues. NPPD Retail purchases power as a wholesale customer, accounting for another 26 percent of NPPD’s overall revenues, with the remaining revenues derived from sales with entities primarily out of state.
“NPPD Retail serves more than 89,000 end-use customers directly in 81 communities throughout the state,” said Pope. “NPPD holds professional operating agreements with these communities to operate and maintain their respective distribution facilities. Tim has the technical expertise and proven leadership skills to continue the quality reputation of NPPD’s retail division.”
Arlt has held various leadership positions in the areas of nuclear, customer service and operations throughout his career, and led NPPD’s emergency restoration efforts in the aftermath of the 2006-2007 ice storm. He has served on a number of working groups and committees for industry organizations, including the Large Public Power Council Electric Reliability Task Force, North American Transmission Forum, and the North American Electric Reliability Commission’s Member Representatives Committee for State/Municipal entities.
“NPPD Retail has a long-standing tradition of providing reliable electricity and outstanding customer service,” said Arlt. “My charge is to ensure we maintain this reputation while holding down costs for our ratepayers.”
Arlt holds an Associate Degree in Electrical Technology from Southeast Community College, a Bachelor of Arts Degree in Business Management from Concordia College, and is currently pursuing a Master of Business Administration from Wayne State College. He and his wife, Kim, reside in Hastings, Neb. He has three grown children: Nicholas, Jennifer and Nathan.